Neighbourhood Advice and Information Services

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<ul> <li><a href="/cs/Satellite/whatsnew?packedargs=website%3D1&rendermode=live" title="breadcrumb Homepage">Homepage</a></li> <li><a href="/cs/Satellite/community?packedargs=website%3D1&rendermode=live" title="breadcrumb Community and Living">Community and Living</a></li> <li>Advice and Benefits</li> </ul> p. *Access to City Council services and advice on income maximisation is provided through the Neighbourhood Advice and Information service. This includes:* * The network of Neighbourhood Offices * Home visits to people who cannot get to offices * Contact Birmingham * A network of surgeries p. Each year the service deals with over 800,000 enquiries from citizens. Just over half of these concern welfare benefits - help with claiming, identifying entitlement and take-up and problem solving. A further one fifth are about other financial matters concerning debts and money advice and a similar amount are about accommodation problems both in the public and private sectors. All Offices offer appointments in order to avoid lengthy waits. *The Main Functions of the Advice&Information Services are:* * To provide information, advice and local access to all council services * To provide information, advice&problem solving assistance with income maximisation * To provide a means of communication between citizens and departments on the provision of their services * To provide a service that supports the involvement of local people in the decision making process that effect them p. Contact Birmingham *0121 303 1111* (International Dial: 00 44 121 303 1111) provides a service from 8.00 am to 8.00 pm, Monday to Friday. It aims to offer a full advice and information service to people who prefer to access the service in this way. *Need Help? E-mail Us at:* p. "adviceline@birmingham.gov.uk":mailto:adviceline@birmingham.gov.uk *See PDF attachments below for our Information in other languages.* p(fileicon). 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2009-09-18T06:18:44Z

998

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href="/cs/Satellite/yourcouncil?packedargs=website%3D1&rendermode=live" title="SNTL Your Council">Your Council</a> </li> </ul></div></div></div> <div id="content"> <div id="placeholder1"> <div class="general"><div class="main"> <p><strong>Access to City Council services and advice on income maximisation is provided through the Neighbourhood Advice and Information service. This includes:</strong></p><ul><li>The network of Neighbourhood Offices</li><li>Home visits to people who cannot get to offices</li><li>Contact Birmingham</li><li>A network of surgeries</li></ul><p>Each year the service deals with over 800,000 enquiries from citizens. Just over half of these concern welfare benefits - help with claiming, identifying entitlement and take-up and problem solving. A further one fifth are about other financial matters concerning debts and money advice and a similar amount are about accommodation problems both in the public and private sectors. All Offices offer appointments in order to avoid lengthy waits.<br><br></p><strong>The Main Functions of the Advice & Information Services are:</strong> <ul><li>To provide information, advice and local access to all council services</li><li>To provide information, advice & problem solving assistance with income maximisation</li><li>To provide a means of communication between citizens and departments on the provision of their services</li><li>To provide a service that supports the involvement of local people in the decision making process that effect them</li></ul><p>Contact Birmingham <strong>0121 303 1111</strong> (International Dial: 00 44 121 303 1111) provides a service from 8.00 am to 8.00 pm, Monday to Friday. It aims to offer a full advice and information service to people who prefer to access the service in this way.<br></p><strong>Need Help? E-mail Us at:</strong> <p><a href="mailto:adviceline@birmingham.gov.uk">adviceline@birmingham.gov.uk</a><br><br><br><strong>See PDF attachments below for our Information in other languages.</strong></p></div></div> </div><div id="placeholder2"> <div class="file"><p class="fileicon"><a href="/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobheadername1=Content-Disposition&blobheadervalue1=attachment%3B+filename%3D451582VIETNAMESE.pdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223392225700&ssbinary=true">Vietnamese (PDF)<span class="filesizetypelabel">(Size:</span> <span class="filesizetypetext">41.5 Kb</span> <span class="filesizetypelabel">Type:</span> <span class="filesizetypetext">PDF</span><span class="filesizetypelabel">)</span></a></p><p><span class="filelabel">Copyright:</span> Copyright Restricted</p> </div> </div><div id="placeholder3"> <div class="file"><p class="fileicon"><a href="/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobheadername1=Content-Disposition&blobheadervalue1=attachment%3B+filename%3D653441GUJARATI.pdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223392225350&ssbinary=true">Gujarati (PDF)<span class="filesizetypelabel">(Size:</span> <span class="filesizetypetext">51.6 Kb</span> <span class="filesizetypelabel">Type:</span> <span class="filesizetypetext">PDF</span><span class="filesizetypelabel">)</span></a></p><p><span class="filelabel">Copyright:</span> Copyright Restricted</p> </div> </div><div id="placeholder4"> <div class="file"><p class="fileicon"><a href="/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobheadername1=Content-Disposition&blobheadervalue1=attachment%3B+filename%3D43953C7_0842+Bengali.pdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223392225183&ssbinary=true">Bengali (PDF)<span class="filesizetypelabel">(Size:</span> <span class="filesizetypetext">103 Kb</span> <span class="filesizetypelabel">Type:</span> <span class="filesizetypetext">PDF</span><span class="filesizetypelabel">)</span></a></p><p><span class="filelabel">Copyright:</span> Copyright Restricted</p> </div> </div><div id="placeholder5"> <div class="file"><h2>Urdu (PDF)</h2><p class="fileicon"><a href="/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobheadername1=Content-Disposition&blobheadervalue1=attachment%3B+filename%3D75452URDU.pdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223407677317&ssbinary=true" rel="enclosure"> <span class="filesizetypelabel">(Size:</span> <span class="filesizetypetext">265 Kb</span> <span class="filesizetypelabel">Type:</span> <span class="filesizetypetext">PDF</span> <span class="filesizetypelabel">)</span></a><br></p><p><span class="filelabel">Copyright:</span>Copyright Restricted</p></div> </div><div id="placeholder6"> <div class="file"><h2>Panjabi (PDF)</h2><p class="fileicon"><a 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neighbourhood-advice-and-information-services Neighbourhood Advice and Information Services

2009-09-25T17:55:22Z

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